What is the best way to contact you?
Initially, your first contact will be via email. This way we can address most of your questions in advance and be able to provide you the information needed concerning your order. Our response time in regards to inquiries, is usually within 24 to 48 hours.
How long does it usually take until my order has been completed?
Order delivery or completion time depends on the size and complexity of your order. For special occasions, larger orders & special projects, please send us your request at least 30 to 60 days before your planned event or location.
I would prefer to meet you in person with my request. Is that possible?
Certainly. After you have emailed us initially with your request and have received your first contact call from E&E DESIGN, we can then set up a consultation in order to discuss your request in person. Small orders, on the other hand, are usually handled via telephone or E-Mail.
Is it possible to visit you on your location?
At the present time, it is not possible to visit us on location. Of course, we can set up a meeting to discuss your request in person.
Do you ship orders across borders?
If personal delivery or pick up is not possible we offer to send your order within Germany with DHL or Deutsche Post. Across borders, we currently ship from APO to APO. Please email us for more information. In case of sending / shipping an additional fee may be added.
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